1. No refunds will be processed for any reports once they have entered the "processing" stage, where they are assigned to an Astrologer. The responsibility for ordering in a prompt and careful manner lies solely with the User. The Website disclaims any liability for refunds once the processing stage has commenced.

2. Refunds will not be processed after an order has been executed. However, if the User wishes to cancel a successfully placed order before execution, they must contact the customer care team within one hour of payment. Refund issuance in such cases is at the discretion of the Website.

3. Technical delays or glitches during the processing of requests, such as report generation by the service provider (Astrologer), do not qualify for refund claims. Users acknowledge that timelines are approximate, and the Website will make every effort to adhere to the displayed timelines.

4. Refunds will not be processed due to incorrect information provided by the User. Users are urged to exercise caution while providing information and must review the filled information before submitting. Requests for information changes can be made within one hour of the service execution by contacting customer care.

5. No refunds will be processed for the return of damaged products. Users are fully responsible for any damage post-delivery. For Cash on Delivery orders, users will be charged for the product cost and applicable shipping/custom/courier charges if the product is returned.

6. Refunds on a pro-rata basis may be considered for delays in activating subscription services. Damage during transit will be handled by the Website and its agencies.

7. Users are advised that display pictures of products are for reference only. The Website will attempt to deliver the product as displayed, and no refund will be issued on such grounds.

8. The services and products are not intended to replace philosophical, emotional, or medical treatment. The Website disclaims responsibility for the astrological effects of products and services sold. Users are advised to use discretion, and no refund will be issued on such grounds.

9. No refund will be processed for providing an incorrect contact number for the "Call with Astrologer" feature. Users are advised to keep the contact number in full coverage and answer calls promptly

10. In case of server-related issues, users should check their bank accounts before making a second payment. Refunds will be processed accordingly, with deductions for transaction charges.

11. Refund for multiple payments for the same order will be processed in full without deductions, retaining only the cost of one single order.

12. The Website reserves the right to refuse or cancel any order for various reasons, including non-availability of the service or inaccuracies in pricing information. If an order is canceled after payment, the amount paid for booking will be refunded.

DELIVERY, CANCELLATION AND REFUND

1. No reimbursement will be facilitated for any ordered reports once the order has progressed to the "processing" stage, specifically when it has been assigned to an Astrologer. The User assumes all risks and liabilities associated with hastily and carelessly placing an order. The Website explicitly disclaims responsibility for any refund once the processing stage has commenced.

2. Refunds will not be processed once an order has been executed. However, in the event that a User wishes to cancel a successfully placed order before execution, it is imperative that the User contacts the customer care team within one hour of payment. Subsequently, the decision to issue a refund rests entirely at the discretion of the Website.

3. Instances of technical delays or glitches reported on the Website during the processing of requests, particularly during the generation of reports by the service provider (Astrologer), are not eligible for refund claims. The User acknowledges the approximate nature of timelines and agrees that all essential steps will be taken to adhere to the timelines as displayed.

4. Refunds will not be processed if incorrect information or data has been provided by the User. Users are urged to exercise caution when providing information to the Website and must thoroughly review the information before clicking on the "Submit" button. Requests for changes to incorrect information must be made to customer care within one hour of the execution of the service provided by the service provider

5. No refund will be processed for the return of any damaged product. The User acknowledges and agrees that by ordering any product displayed on the Website, the Registered User assumes full responsibility for any damage caused to the product post-delivery. For orders made via the "Cash on Delivery" method, the User will be charged for the cost of the product as displayed on the Website, in addition to shipping/custom/courier charges if the product is returned.

6. Users agree that the display pictures for products listed for purchase are for reference purposes only. The Website endeavors to deliver the ordered product in an as-is condition as displayed on the Website. Users are advised to exercise discretion in such cases, and no refund shall be issued on such grounds.

7. The services offered and products sold are explicitly not intended to replace any philosophical, emotional, or medical treatment. The Website disclaims any responsibility or liability regarding the reality or reliability of the astrological effects on human physiology by the gems represented and sold on the Website. The decision to place an order for such products or avail such services rests solely on the discretion and will of the User, and the Website bears no responsibility for the products sold. Users are advised to exercise discretion in such cases, and no refund shall be issued on such grounds.

8. No refund will be processed for providing an incorrect contact number for the purpose of availing the "Call with Astrologer" feature. Users who opt for this feature are advised to keep the contact number in full coverage and must answer the call when received. No refund will be processed for any connected call.

9. Refunds, if any, will be processed after deducting transaction charges levied by the Bank and/or the Payment Gateway, to and fro the cost of shipping and/or courier charges (with regard to the purchase of a product listed on the Website), customs duty (if levied), and any other charges incurred by the Website during processing and/or delivering the service, as applicable

10. In the event that the Website or the Payment gateway's webpage linked to the Website experiences any server-related issues, such as 'slow down,' 'failure,' or 'session timeout,' Users are advised to check whether their Bank Account has been debited before initiating a second payment. Users have the following options: a. If the Bank Account appears to be debited, refrain from making the payment twice and immediately contact the Website via customer care to confirm payment. b. If the Bank Account is not debited, the User may initiate a fresh transaction to make payment

11. In cases where the Website is unable to accept and must cancel orders, the Website, at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Situations leading to order cancellation may include, but are not limited to, non-availability of the service, inaccuracies, errors in pricing information, or other identified problems. If a User's order is canceled after charges have been paid against the said service, the amount paid for booking shall be refunded.